Thoughtly

Never leave your business on hold.

Thoughtly is an AI-driven platform that enables businesses to create and deploy voice agents for handling customer interactions over the phone. These agents can manage inbound and outbound calls related to customer service, sales, and marketing, integrating seamlessly with existing systems to enhance operational efficiency.

Key Features:

No-Code Agent Builder: Design and deploy AI voice agents using a user-friendly, drag-and-drop interface without the need for coding expertise.

CRM Integration: Connect agents directly with your Customer Relationship Management (CRM) system to automate tasks such as lead follow-up, appointment scheduling, and claims management.

Comprehensive Analytics: Access detailed reports and real-time data visualization to monitor agent performance, understand customer behavior, and optimize communication strategies.

Customizable Agent Profiles: Tailor agents with specific voice characteristics and personality traits to align with your brand identity, ensuring a consistent customer experience.

Pricing:

Thoughtly offers a transparent pricing model, starting at 9 cents per minute for a fully integrated AI call center solution. This cost includes all vendor fees, such as telephony carrier charges and AI service fees.

Frequently Asked Questions (FAQs):

What is a Voice Agent?

A Voice Agent is a conversational interface that interacts with customers over the phone, answering questions, providing information, and performing tasks on behalf of your business.

Do I need technical expertise to build an agent?

No, Thoughtly's no-code, drag-and-drop interface allows users to create and deploy AI voice agents without any coding knowledge.

Can Thoughtly integrate with my existing CRM?

Yes, Thoughtly agents can integrate directly with your CRM and other back-office tools to automate various tasks.

What kind of analytics does Thoughtly provide?

Thoughtly offers comprehensive analytics, including detailed reports, real-time data visualization, and A/B testing, enabling you to monitor agent performance and optimize customer interactions.

How does the pricing structure work?

The platform operates on a credit-based system, with credits used to pay for services such as voice agents and phone numbers. Credits recharge monthly based on your subscription plan, and additional credits can be purchased as needed.